Shipping & Returns
Gold-elements.com ships in Europe with DPD and outside Europe via UPS.
Within Europe: Orders over 75.00 Euro — Free shipping. Under 75 Euro — DPD Ground 15.00 Euro (1 — 5 business days)
Worldwide (outside Europe): Orders over 250.00 Euro — free shipping. Under 250.00 Euro — UPS Ground 45.00 Euro (3-7 business days)
Monday — Friday, excluding legal holidays within the European continent. Orders should be made before 14:00 (+1 GMT) in order to be processed on the same business day. Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Our standard shipping carrier is DPD in Europe and UPS outside Europe and we kindly ask that you add 1-5 business days for standard shipping. Standard Shipping Charges apply. Please select the shipping option that best suits your delivery needs during «Checkout.».
Our express shipping carrier is UPS. UPS does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. APO and PO Box orders will be shipped via Smartpost.
TRACKING YOUR ORDER
Please call our Customer Service number +31-8556-00000 if you need assistance tracking your order.
Our customer service representatives are more than happy to assist you during our business hours on Monday through Friday, 09:00AM– 19:00PM (+1 GMT).
RETURN A PRODUCT
Gold-elements.com offers a no-risk, 60-day money-back guarantee. Simply return any unopened product for a full refund. You can send the product along with your full contact information and order number to the following address:
GRATiAE Premier Europe BV
2153 GN Nieuw Vennep
We will refund your credit card and only charge for shipping and handling charges, if any. Returns typically require 10 business days for processing once received by our warehouse. Shipping Costs to return items to GOLD ELEMENTS are the responsibility of the customer.
Please Note — we will refund only products that have been bought through our website: Gold-elements.com.
If you receive a damaged product(s) please contact us immediately and we will replaces your product(s).