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HOW CAN WE HELP?

Looking for answers about our website, products or services? We are here to help.

For any question, please contact us.

+44 02084506507
customerservice@gold-elements.com
Monday - Thursday: 9 am - 6 pm EST,
Friday: 9 am - 4 pm EST

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HOW CAN WE HELP?

Looking for answers about our website, products or services? We are here to help.

For any question, please contact us.

Monday - Friday: 9 am - 2 pm,
3301 SW 42 Fort Lauderdale, FL 33312

Privacy & Security

Gold-elements.com respects your privacy and wants you to be aware of the steps that we take to protect any information that you provide to us during your visit to www.Gold-elements.com or our other online areas. It’s important for you to understand what information we collect and what we do with it. We do not rent or sell your information to anyone for any reason. If you have questions regarding the use of any data that you’ve provided, please contact our customer service department at customerservice@premiereu.com
Your visit to Gold-elements.com is subject to the privacy policy outlined below and to our terms and conditions. Please note that this privacy policy governs only information provided to Gold-element.eu and communications from Gold-elements.com. It does not govern any other information or communications that may reference GOLD ELEMENTS such as communications from other e-retailers or brick and mortar stores. This privacy policy was updated 08/04/2013.

COLLECTING YOUR PERSONAL INFORMATION
GOLD ELEMENTS does not collect personally identifiable information about you, except when you provide it to us. If you choose to complete a user registration form or online survey, you may be asked to provide information such as your name, email address, mailing address, telephone number, age group, gender, and product and/or cosmetic concerns, and the brands and products you use.
If you decide to order GOLD ELEMENTS products through our site, we will collect your delivery and billing address, credit card number and card expiration date. To protect your personal information, users registering at Gold-elements.com must also enter a user name/email address and password. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information. When you submit your personally identifiable information on Gold-elements.com, you are giving your consent to the collection, use, and disclosure of your personal information as set forth in this privacy policy.

OPT-IN COMMUNICATION AND THIRD PARTY INVOLVEMENT
If you make a purchase on Gold-elements.com or opt in during the registration process or at other times when you submit personally identifiable information, the information you provide may be used by our third-party marketing company to assist us in hosting and storing your data who may from time to time assist in the maintenance and analysis of that data.
Except as otherwise stated herein, we will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. If you make a purchase on Gold-elements.com or specifically opt in and later decide that you would no longer like to receive these communications, you may opt out at any time. (See below.)
We may retain other companies and individuals to perform functions consistent with our privacy policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies that fill product orders or coordinate mailings, data analysis firms and email service providers. These third parties may be provided with access to personally identifiable information in order to perform functions that we’ve contracted them to do, but may not use such information for any other purpose. We carefully select our partners by ensuring that they adhere to strict privacy guidelines and will never sell or rent your information.
If you choose to participate in any promotion, sweepstakes, survey, questionnaire, or other event during your visit to Gold-elements.com, the rules or terms and conditions for those events will be available and may indicate that your personally identifiable information will be shared with third parties. Providing such information will happen only with your explicit permission.

USE OF COLLECTED INFORMATION
If you have elected to provide us with your contact information by registering on Gold-elements.com, emailing our customer service department, placing an order or by other means, we may provide you with service-related announcements concerning GOLD ELEMENTS or contact you regarding your customer service requests or your order. These types of communications are necessary to serve you, respond to your concerns, and to provide the high level of customer service that Gold-elements.com offers its customers.
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store, or accumulate certain non-personally identifiable information concerning your use of Gold-elements.com, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees, and partners.

COMPLIANCE WITH LAWS
GOLD ELEMENTS may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

USE OF COOKIES AND LOG FILES
GOLD ELEMENTS may place a cookie on your computer’s hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that is stored on your computer’s hard drive until you remove it, enabling us to track and target your preferences. We may also use temporary or session cookies to help you shop, which will expire after you place an order. You can set your browser to notify you of, or automatically reject, cookies. If you turn off this feature in your browser, you may still use Gold-elements.com, but you may be limited in the use of some of the features.

THIRD PARTY LINKS
This privacy policy applies only to the information we collect on Gold-elements.com. Our sites may contain links to or from other websites where we are not responsible for the privacy practices or the content, and we encourage you to read the privacy policies of other websites you link to from Gold-elements.com or otherwise visit.

SECURITY
GOLD ELEMENTS implements various security measures in accordance with industry standards to protect your personal information both online and offline. If you have any questions about security on Gold-elements.com, you can email us at customerservice@premiereu.com.

NOTIFICATION OF CHANGES
We may revise this privacy policy from time to time without notifying you. We will post the revised policy here and suggest that you periodically consult this privacy policy. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used. Should there be any changes that would affect your opt-in status and how we use personal information, we will notify you to obtain permission.

UPDATING YOUR INFORMATION
You have the ability to review, change and/or correct the personally identifiable information you provide us by emailing us at customerservice@premiereu.com, or calling +31-2526-73665. If you are a registered user, you can also review, change or correct your personal information at any time by logging in to your account by clicking the log-in link on Gold-elements.com. You may request that we deactivate your account by emailing us at customerservice@premiereu.com.

QUESTIONS OR COMMENTS
We have taken great measures to ensure that your visit to Gold-elements.com is an excellent one and that your privacy is constantly respected. If you have any questions, comments, or concerns about our privacy practices, please contact us at customerservice@premiereu.com.

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